Rubbish Clearance Wandsworth Privacy Policy

This Privacy Policy explains how Rubbish Clearance Wandsworth collects, uses, stores and protects your personal data. It applies to all customers and prospective customers of Rubbish Clearance Wandsworth within our service area, including individuals, households, landlords, letting agents and businesses who contact us, request a quote, book a service or otherwise interact with us.

Who We Are and Scope of This Policy

Rubbish Clearance Wandsworth provides waste removal and related services to customers in Wandsworth and the surrounding area. For the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018, we act as the data controller for the personal data we collect and use about you in connection with our services.

This Privacy Policy covers all personal data processed in connection with enquiries, quotations, bookings, service delivery, payments, customer service, and marketing activities relating to Rubbish Clearance Wandsworth services in our operating area.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you contact us, use our services, or interact with us:

Identification and contact details, such as your name, address, telephone number, mobile number and email address.

Service details, such as the service address, access instructions, type and volume of waste, preferred dates and times, and notes you provide regarding the job.

Account and communication information, such as records of communications with you by phone, email, text messages or other channels, including enquiries, complaints, feedback and reviews.

Payment and transaction information, such as records of payments made, outstanding balances, invoices, and basic card or bank information as necessary to process payments. Full card details are processed securely by our payment processor and are not stored by us beyond what is necessary.

Technical and usage information, such as information about how you found our services, your booking preferences, and limited technical data from your interactions with our website or online tools, where applicable.

Any other information you choose to provide to us that is relevant to the provision of our services, such as photographs of items to be collected or special instructions about property access.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, text or through an online form, request a quote, make a booking, or communicate with our staff. We may also receive your data from third parties, such as letting agents, landlords, property managers, or business partners who arrange services on your behalf, where they have your permission or another lawful basis to share this information with us.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the context, we may rely on the following lawful bases:

Performance of a contract: We use your data to provide our services to you, including handling enquiries, providing quotations, taking bookings, delivering rubbish clearance services, and managing your account and payments.

Legitimate interests: We process certain data to operate and improve our business, respond to queries, manage our relationship with you, prevent fraud, ensure the security of our staff and equipment, and keep records of our activities. When relying on legitimate interests, we balance our interests with your rights and expectations.

Legal obligations: We may process and retain certain information to comply with legal and regulatory requirements, including accounting, tax, and waste management regulations, and to respond to lawful requests from authorities.

Consent: In some cases, such as certain marketing communications, we may rely on your consent to process your data. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this policy.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to enquiries, provide information about our services, and prepare quotations for rubbish clearance work.

To set up and manage bookings, schedule collections, and deliver our services at the agreed address and time.

To communicate with you about your booking, including confirmations, updates, changes, reminders and service follow up.

To process payments, issue invoices, and manage any refunds, credits or queries relating to charges.

To manage customer service, handle complaints, and respond to any questions or requests you may have.

To maintain internal records for operational, administrative, accounting and legal purposes.

To improve our services, monitor service quality, and train staff, based on feedback, enquiries and usage patterns.

To send you marketing communications about our services where we are allowed to do so by law or where you have given your consent. You can opt out of marketing at any time.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf or as independent controllers where appropriate.

Data processors that may process your information on our behalf include payment processing providers, IT support and hosting providers, customer management and communication platforms, and professional advisers such as accountants where access to limited information is necessary.

Where third parties act as processors, they are only allowed to use your personal data according to our instructions, must keep it secure, and are required to comply with applicable data protection laws.

We may also share your data with independent parties where it is necessary to provide our services, comply with legal obligations or protect our rights, including waste transfer and recycling partners, insurers, regulatory bodies, law enforcement, and debt recovery or legal representatives where required.

International Transfers

Our primary processing operations are carried out within the United Kingdom. If we use any service providers located outside the UK or the European Economic Area, we will take appropriate steps to ensure that your personal data is protected, such as relying on adequacy regulations or approved contractual safeguards.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting and reporting obligations.

In general, records relating to bookings, invoices and payments are kept for up to six years after the end of the financial year in which the transaction took place, in line with tax and accounting requirements.

Enquiry details, quotes and routine correspondence may be retained for a shorter period where the service is not taken up, typically up to two years, unless a longer period is justified by ongoing discussions or potential claims.

Marketing contact details are kept until you opt out or until we determine that our communications are no longer relevant to you. When we no longer need your data, we will securely delete or anonymise it.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These measures include limiting access to personal data to staff and service providers who need it to perform their duties, using secure systems and safeguards, and training our team on data protection responsibilities.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:

Access your personal data and receive a copy of the information we hold about you.

Request correction of inaccurate or incomplete personal data.

Request deletion of your personal data where there is no good reason for us to continue processing it.

Object to certain types of processing, including direct marketing and processing based on our legitimate interests, where your particular situation justifies it.

Request restriction of processing while we consider your request or complaint.

Request the transfer of your personal data to you or to another organisation in a structured, commonly used and machine readable format, where technically feasible.

Where we rely on consent, withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

If you wish to exercise any of these rights, please contact us using the contact details set out in this policy. We may need to verify your identity before acting on your request, and we will respond within the time limits set by law.

Complaints

If you have concerns about how we handle your personal data, please contact us so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to do this are available from the Information Commissioners Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will take effect from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.